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餐飲業排班行為之使用研究
UX Research:Shift work habit of food service

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透過質性訪談等設計方法,分析小型餐飲服務業中排班管理人的排班經驗習慣。

The UX research is about shift work habit of food service managers, that based on user interview and the other design method.

概述 Overview

此次Side Project的執行契機來自於認識的前端夥伴,他在過去於咖啡店工作的經驗中發現店長同事在排班上的難處,想藉由自己的程式協助改善並練習技術開發;而我與其他設計夥伴們則藉由此Project的實作機會,以UX Research的角度挖掘排班管理人的習慣與問題,協助程式開發上的功能發想。

This UX research idea is from my front-end partner's side project. He found his ex-manager, who managed a little chain cafe, had some trouble in scheduling shift work. So he tries to solve this case with programming and train for software development. The other design partners and I saw shift work managers' habit and trouble in an UX research light, and helped ideate the functions of software development.

My Role

UX Researcher (Designer)

Job Description

User Interview, Persona, User Journey Map

Partners

Designers : Evena, Yuna

Project Manager : Sedna

Project Initiator (Engineer) : Wade 

Duration

2.5 months (2021 Oct. - 2021 Dec.)

Process

此次質性訪談的研究,是為釐清管理職相關人員的整個排班流程經驗,好了解問題與發想解決方案。研究過程中,從一開始編寫訪綱、尋找受訪員、訪談到後續的整理資料分析,均由我們設計師們執行。

Our design team executed this user interview task so as to understand managers' shift work experience, that could help us realize the real problems and ideate the solutions. We executed the all tasks, like writing interview scripts, finding interviewees and data analysis.

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User Interview

這次我們初衷著重在夥伴想要協助的對象——他的前同事——也就是小型餐飲業的排班管理員,因此我們也設定訪談招募對象也是從事類似職位工作的人:服務餐飲業、負責人力排班事務等。

此次訪談研究因受限於夥伴們都居住在不同區域(台灣北部與南部)與COVID-19防疫問題,我們採取了部分甚至全線上的訪談形式。最後我們招募並訪談到5位有負責排班管理工作的從業人員,在訪談過程中我負責了副訪、記錄員等工作。

Our original intention is to help partner's ex-manager, who is a shift work manager in the foodservice industry. Therefore, we found the interviewees who carry out similar work duty.

As project partners and I live in different regions (Northern Taiwan and Southern Taiwan) and maintaining social distancing for COVID-19, we tried half, and even full remote interview. Finally, we interviewed 5 participants. My duties included vice interviewing and recording the note during the interviews. 

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業主提供了豐富好看的餐廳照片用作網站素材,因此按鈕圖示以簡約清楚、又能映襯圖片的風格做設計。

Yuinchis' owner gave rich and beautiful photos for the web images, so icon design is simple, clear and matches well with the images.

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雲起時除了提供美味餐飲與遠眺美景外,也不定期舉辦文藝相關活動,因此要有清楚、發布活動資訊的消息頁面。

Besides delicious meal and beautiful scenery, some cultural events are held at Yuinchis sometimes. So the website needs clear pages for event information posts.

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以漂亮的景色與餐點照搭配文案,介紹雲起時的環境與美味料理。

Nice images and copy introduce the equipment and meal of Yuinchis.

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不論是哪種尺寸的裝置,盡可能保持一致的網站瀏覽體驗。

No matter what device you use, the RWD website will give you the same user experience.

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